General Terms and Conditions

Article 1: Introductory provisions and seller details

1.1 These general terms and conditions (hereinafter the "GTC") govern the rights and obligations of the contracting parties arising from a purchase contract concluded between the seller and the buyer, the subject of which is the sale of confectionery products, custom cakes and related services through the online store on the domain www.citycakecompany.sk, the online configurator, e-mail or telephone.

1.2 The seller is:

city cake s. r. o.
Registered office: Ovsištské námestie 2631/1, 851 04 Bratislava, mestská časť Petržalka
IČO: 55 336 582
DIČ: 2121958883
IČ DPH: SK2121958883, the seller is a VAT payer
Registered in the Commercial Register of the Mestský súd Bratislava III (Municipal Court Bratislava III), oddiel: Sro, vložka č. 168302/B
E-mail: info@citycakecompany.sk
Phone / WhatsApp: +421 907 75 77 66
Premises and personal pickup location: Ovsištské námestie 1, 851 04 Bratislava

1.3 Supervisory authorities:

Slovenská obchodná inšpekcia (SOI) (Slovak Trade Inspection)
Inšpektorát SOI pre Bratislavský kraj (SOI Inspectorate for the Bratislava Region)
Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava
e-mail: ba@soi.sk, tel.: 02/58 27 21 72

Regionálna veterinárna a potravinová správa Bratislava-mesto (Regional Veterinary and Food Administration Bratislava-City, official food control)
Polianky 1785/8, 841 01 Bratislava

1.4 The legal relations between the seller and a buyer who is a consumer are governed in particular by zákon č. 108/2024 Z. z. o ochrane spotrebiteľa a o zmene a doplnení niektorých zákonov (Consumer Protection Act, hereinafter the "Consumer Protection Act"), by zákon č. 40/1964 Zb. Občiansky zákonník, as amended (Civil Code, hereinafter the "Civil Code"), by zákon č. 22/2004 Z. z. o elektronickom obchode (E-Commerce Act) and by zákon č. 391/2015 Z. z. o alternatívnom riešení spotrebiteľských sporov (Act on Alternative Resolution of Consumer Disputes).

Article 2: Definitions

2.1 Buyer is a natural person or legal person who has sent an order to the seller.

2.2 Consumer is a buyer who is a natural person and who, when concluding the contract, does not act within the scope of their business activity, employment or profession.

2.3 Goods are the confectionery products offered by the seller, in particular cakes, pastries, cheesecakes and other desserts. The goods are foodstuffs subject to rapid spoilage with a short use-by period.

2.4 Custom cake is goods made according to the buyer's specifications, in particular a cake ordered through the configurator or an individually agreed cake with a design, inscription, photograph, colour scheme, tiers or other elements according to the buyer's instructions, including wedding, birthday, christening and corporate cakes.

2.5 Configurator is the online tool on www.citycakecompany.sk with which the buyer puts together a custom cake (size, flavour, design, inscription, date and method of delivery) and sends the order.

2.6 Distance contract is a purchase contract concluded without the simultaneous physical presence of the contracting parties, exclusively through means of distance communication (online store, configurator, e-mail, telephone).

2.7 Deposit is a part of the purchase price amounting to 50% which the buyer pays in advance when ordering a custom cake.

Article 3: Order and conclusion of the purchase contract

3.1 An order may be placed through the order form of the online store, through the configurator, by e-mail at info@citycakecompany.sk or by telephone at +421 907 75 77 66.

3.2 The technical steps leading to the conclusion of the contract through the online store or the configurator are: selecting the goods or putting together a custom cake, entering the buyer's details, selecting the date and method of delivery and payment, checking the order summary and sending the order using a button confirming the obligation to pay. Before sending the order, the buyer may check and correct all entered details. The sent order is a proposal to conclude a purchase contract.

3.3 After the order is received, the seller sends the buyer an automatic confirmation that the order has been received into the system. This automatic confirmation is not yet an acceptance of the proposal. The purchase contract is concluded at the moment when the seller bindingly confirms the order by e-mail, telephone or WhatsApp message; in the confirmation, the seller states a summary of the order, the total price, the date and the method of delivery.

3.4 A special regime applies to custom cakes: after the specification is approved, the seller asks the buyer to pay a deposit of 50% of the price and sets a payment deadline. The seller starts production only after the deposit has been credited. If the deposit is not paid within the set period, the contract lapses and the seller is not obliged to produce the goods; the seller informs the buyer of the lapse.

3.5 The contract is concluded in the Slovak language. The seller archives orders and confirmations in electronic form; upon request, the seller makes the content of the buyer's contract available to the buyer. These GTC are available to the buyer on the seller's website and the buyer may save and print them.

3.6 The buyer is responsible for the correctness of the details in the order, in the case of a custom cake in particular for the correctness of the inscription, name, date and specified design. Goods made exactly according to an incorrect specification provided by the buyer are not considered defective.

Article 4: Prices and VAT

4.1 All prices in the online store and the configurator are stated in euros including VAT. The seller is a VAT payer.

4.2 Before sending the order, the buyer is always shown the total price including all taxes and fees, as well as the delivery price according to the selected method of delivery and delivery zone. If the delivery costs cannot be determined in advance, the seller states that they are charged and in what range they usually fall, and confirms the exact amount before the conclusion of the contract.

4.3 The price of a custom cake is determined according to the configurator price list, or by an individual quotation from the seller approved by the buyer. Surcharge modifications (for example gluten-free or lactose-free variants) are charged according to the current price list and their price is communicated before the conclusion of the contract.

4.4 Obvious errors in the price (for example a price obviously not corresponding to the usual value of the goods as a result of a technical error) do not oblige the seller to deliver at the incorrect price; the seller informs the buyer of such an error without undue delay and the buyer has the right to withdraw from the contract.

Article 5: Payment terms and deposit

5.1 The buyer may pay: by cashless bank transfer to the seller's account, in cash upon takeover, or by payment card upon takeover.

5.2 In the case of a custom cake, the buyer pays a deposit of 50% of the price in advance by cashless bank transfer according to the seller's payment request (Article 3.4). The remaining part of the price is payable upon takeover of the goods, unless the parties agree on payment of the entire price in advance.

5.3 The seller issues the buyer a proof of purchase in accordance with legal regulations and hands it over upon delivery of the goods or sends it electronically.

Article 6: Delivery terms

6.1 The goods are delivered by personal pickup at the seller's premises (Ovsištské námestie 1, 851 04 Bratislava) or by delivery to an address in Bratislava and its surroundings according to the delivery zones published on the seller's website.

6.2 Orders are accepted as standard no later than 48 hours before the requested delivery date. Wedding cakes are ordered no later than 6 weeks before the date. By agreement, the seller may also accept an order at shorter notice if its capacity allows.

6.3 The delivery or pickup date is agreed in the binding order confirmation. The buyer is obliged to take over the goods on the agreed date or to arrange for their takeover by a person designated by the buyer.

6.4 The risk of damage to the goods passes to the buyer upon takeover of the goods by the buyer or by a person designated by the buyer. Upon takeover, the buyer visually inspects the goods and reports obvious damage (for example damage to the design during transport) immediately to the person handing over the goods.

6.5 The goods are fresh food. After takeover, they must be kept refrigerated at a temperature of 4 to 8 °C and consumed within the period stated with the goods or on the packaging. The seller is not liable for defects caused by incorrect storage or transport after takeover by the buyer.

6.6 If the buyer does not take over the goods on the agreed date and does not agree otherwise with the seller in advance, the seller stores the goods at its premises until the end of the opening hours of that day, during which the buyer may collect them. Given the nature of the goods (rapid spoilage, custom production), the seller's right to the purchase price does not cease upon the futile expiry of this period; the seller deducts from it the costs saved as a result of the non-takeover (in particular the price of the delivery not performed).

Article 7: Information on withdrawal from a distance contract

7.1 In the case of a distance contract, the consumer has the right to withdraw from the contract without giving a reason within 14 days from the day of takeover of the goods, in accordance with § 19 and § 20 of the Consumer Protection Act. However, this right does not apply to the contracts listed in § 19(1) of the Consumer Protection Act.

7.2 Under § 19(1)(c) of the Consumer Protection Act, the consumer cannot withdraw from a contract the subject of which is the delivery of goods made according to the consumer's specifications or custom-made goods. Under § 19(1)(d) of the same act, the consumer cannot withdraw from a contract the subject of which is the delivery of goods subject to rapid deterioration in quality or spoilage.

7.3 The seller's confectionery products are fresh foodstuffs subject to rapid deterioration in quality or spoilage, and custom cakes are at the same time goods made according to the consumer's specifications. The consumer therefore does not have the right to withdraw from the contract within 14 days in the case of the goods offered by the seller. By sending the order, the consumer confirms having been informed of this fact.

7.4 The exclusion of statutory withdrawal under this article does not affect the consumer's rights arising from liability for defects (Article 9) or the contractual right to cancel an order under Article 8, which the seller provides voluntarily beyond the scope of the law.

Article 8: Contractual cancellation of an order

8.1 Beyond the scope of statutory rights, the seller provides the buyer with the option to cancel an order under the conditions set out in this article. Cancellation is notified by e-mail at info@citycakecompany.sk or by telephone at +421 907 75 77 66; the moment of delivery of the notification to the seller is decisive.

8.2 Cancellation more than 14 days before the agreed delivery or pickup day is free of charge. The seller returns to the buyer all payments made, including the deposit, within 14 days in the same way in which they were paid, unless the parties agree otherwise.

8.3 In the case of cancellation 14 or fewer days before the agreed delivery or pickup day, the seller has the right to a cancellation fee of up to the amount of the deposit paid (in the case of a custom cake 50% of the price). The cancellation fee corresponds to the costs which the seller has, at the time of cancellation, already reasonably incurred or bindingly committed, in particular for the purchase of ingredients, production already started and the reservation of production capacity which can no longer be filled by another order. If the payments made exceed the cancellation fee, the seller returns the difference within 14 days.

8.4 The seller may cancel an order for reasons of force majeure or for serious operational reasons (for example an outage of the premises, unavailability of key ingredients). In such a case, the seller informs the buyer without undue delay and offers a substitute date or substitute performance; if the buyer is not interested in a substitute, the seller returns all payments made within 14 days.

Article 9: Liability for defects and complaints procedure

9.1 The seller's liability for defects in the goods is governed by the provisions of § 619 et seq. of the Civil Code on the sale of goods to a consumer, in the version effective from 1 July 2024. The seller is responsible for the goods being free of defects at the time of delivery, in particular for their conformity with the agreed description, quantity and quality, with the approved specification of the custom cake and with the purpose for which goods of this kind are normally used.

9.2 The goods are foodstuffs with a marked use-by date. The buyer notifies the seller of a defect without undue delay after the buyer could have discovered it with a timely inspection and sufficient care, at the latest by the expiry of the use-by date stated with the goods or on the packaging. We recommend notifying obvious defects of appearance, design, inscription or quantity immediately upon takeover; however, a later notification of an obvious defect does not in itself deprive the consumer of rights arising from liability for defects, the seller takes it into account when assessing whether the defect existed at the time of delivery.

9.3 A defect may be notified in person at the premises, by e-mail at info@citycakecompany.sk or by telephone at +421 907 75 77 66. The buyer states the order number, a description of the defect and, where possible, attaches a photograph; in the case of a defect of taste or quality, we recommend keeping the goods complained about, or a part of them, for assessment. The seller promptly provides the buyer with a written confirmation of the defect notification (by e-mail), stating the period for handling the complaint.

9.4 If the goods have a defect for which the seller is liable, the consumer has the right to have the defect removed by repair or replacement. If this is not possible in the case of fresh goods, or is not expedient given the circumstances (in particular the agreed date of the event), the consumer has the right to a reasonable discount from the price or, in the case of a substantial defect, the right to withdraw from the contract and request a refund of the price. Amounts paid to which a right of refund arises are returned by the seller within 14 days.

9.5 The seller handles a complaint within a reasonable period, at the latest within 30 days of the defect notification. A longer period is permissible only if it is justified by an objective reason beyond the seller's control; the seller informs the consumer of such a reason and of the new period before the expiry of the 30 days.

9.6 The seller is not liable for defects caused after takeover by incorrect storage, transport or handling contrary to Article 6.5, for the usual characteristics of fresh products (for example natural deviations of hand decoration from an illustrative photograph which do not change the agreed character of the design), or for non-conformity with the specification which corresponds to incorrect details provided by the buyer (Article 3.6).

9.7 If the consumer is not satisfied with the way the complaint was handled or believes that the seller has violated their rights, the consumer may contact the seller with a request for redress and subsequently use alternative dispute resolution under Article 12.

Article 10: Allergens, food information and special requirements

10.1 The seller's products contain allergens. In accordance with Regulation (EU) No 1169/2011 of the European Parliament and of the Council on the provision of food information to consumers, allergen information is stated for each product using numerical allergen codes 1 to 14 with a legend. Upon request, the seller also provides it by e-mail or telephone before the conclusion of the contract.

10.2 All products are made at premises where gluten, milk, eggs, nuts and other allergens are processed. Even in the case of products modified under point 10.3, trace amounts of allergens therefore cannot be completely excluded. The products are not intended for persons in whom even a trace amount of an allergen causes a severe reaction.

10.3 Based on a request in the order, the seller can prepare selected products in a gluten-free or lactose-free variant, or with a reduced sugar content, for a surcharge according to the price list. Such a modification is part of the specification of the custom cake.

10.4 Information on the use-by date and storage conditions is stated with the product or on its packaging upon delivery.

Article 11: Personal data protection

11.1 The seller processes the personal data of buyers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and zákon č. 18/2018 Z. z. o ochrane osobných údajov (Personal Data Protection Act).

11.2 Complete information on the processing of personal data, the legal bases, the retention periods and the rights of data subjects is provided in the separate document Privacy Policy (GDPR).

Article 12: Alternative dispute resolution

12.1 The consumer has the right to contact the seller with a request for redress (by e-mail at info@citycakecompany.sk) if the consumer is not satisfied with the way in which the seller handled their complaint or believes that the seller has violated their rights.

12.2 If the seller responds to the request for redress in a dismissive manner or does not respond to it within 30 days of its sending, the consumer has the right to file a petition to initiate alternative dispute resolution under zákon č. 391/2015 Z. z. o alternatívnom riešení spotrebiteľských sporov (Act on Alternative Resolution of Consumer Disputes).

12.3 The alternative dispute resolution entity competent for the seller is Slovenská obchodná inšpekcia (Slovak Trade Inspection). A petition may be filed at the address: Slovenská obchodná inšpekcia, ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, or electronically at ars@soi.sk or adr@soi.sk. Alternative dispute resolution conducted by SOI is free of charge for the consumer. The consumer may also file the petition with another entity registered in the list of alternative dispute resolution entities maintained by the Ministerstvo hospodárstva Slovenskej republiky (Ministry of Economy of the Slovak Republic).

12.4 The petition may be filed within one year of the delivery of the seller's dismissive response to the request for redress or of the futile expiry of the 30-day period for a response. The option of bringing the matter before a court is not affected.

12.5 The consumer may also submit a report for an inspection to Slovenská obchodná inšpekcia (Slovak Trade Inspection) as the supervisory authority (contact details in Article 1.3); a report for an inspection is not considered a petition to initiate alternative dispute resolution.

Article 13: Buyer who is not a consumer

13.1 If the buyer purchases within the scope of their business activity (in particular corporate cake orders placed under an IČO), relations not governed by these GTC are governed by zákon č. 513/1991 Zb. Obchodný zákonník (Commercial Code). Articles 7, 9.5, 9.7 and 12 of these GTC and the provisions of legal regulations intended exclusively for the protection of consumers do not apply to such a buyer; rights arising from defects are governed by the Commercial Code.

Article 14: Final provisions

14.1 These GTC form an integral part of the purchase contract. By sending the order, the buyer confirms having read the GTC and agreeing to them in the version effective at the time of sending the order; that version is binding for the given contract even after any later amendment of the GTC.

14.2 The seller is entitled to amend and supplement the GTC. A new version takes effect on the day of its publication on www.citycakecompany.sk and applies to orders sent after that day.

14.3 Legal relations arising from the purchase contract are governed by the law of the Slovak Republic. Relations not governed by these GTC are governed by the regulations listed in Article 1.4, in the case of a consumer always in such a way that the level of the consumer's statutory protection is not reduced.

14.4 If any provision of these GTC becomes invalid or ineffective, the validity of the remaining provisions is not affected; in place of the invalid provision, the rules of applicable law closest to it in purpose shall apply.

14.5 These GTC enter into force and take effect on 22 July 2026 and replace all their previous versions.

Last updated: 22 July 2026